

FAQs
Q: When will my order be dispatched?
A: We usually send out orders within 1-2 working days. In busy periods, such as around Christmas this might take longer. You’ll get an email confirmation when it’s on the way.
Q: How much is delivery?
We currently deliver throughout the UK using tracked delivery services.
Our standard UK delivery charges are based on the total value of your order.
Orders up to £19.99: £3 delivery
Orders from £20 to £39.99: £2.50 delivery
Orders of £40 and over: Free UK delivery on most items
Express delivery: £6 where available
Selected larger, fragile or higher value items are excluded from our free delivery offer. A £15 insured delivery charge applies to these items and will be shown in the product description and at checkout.
If your basket contains one of these items alongside other products, the £15 delivery charge will cover the complete order.
Delivery is usually by Royal Mail tracked service and normally takes two to five working days after dispatch. Express orders are normally sent using Royal Mail Tracked 24.
Delivery to Remote Areas
Delivery to remote areas, including the Scottish Highlands, Northern Ireland and surrounding islands, may take longer.
An additional charge may occasionally apply. If this affects your order, we will contact you before dispatch.
International Delivery
We currently offer online delivery within the UK.
If you live overseas and would like to purchase a particular piece, please contact us. International delivery may be possible depending on the item and destination.
Dispatch Times
We aim to dispatch orders within one to two working days.
Dispatch may take longer during particularly busy periods.
Packaging
We often reuse clean packaging materials to reduce waste and keep delivery costs down.
We encourage you to reuse or recycle the packaging from your order where possible.
Q: Can I collect my order in person?
A: Yes! Choose Free Pick Up in Store at checkout. Orders are usually ready to collect within 4 hours during gallery opening times.
Q: How do I add gift wrapping to my order?
Gift wrapping needs to be added as a separate product. Simply add it to your basket along with your chosen item(s) before you check out. You can also include a handwritten message by adding a note at checkout. You will find gift wrapping here:
Q: Do you use eco-friendly packaging?
A: We do our best to reuse clean packaging to reduce waste and keep your costs down. It might not be fancy, but it’s better for the planet. Any packaging we buy in is as eco-friendly as we can source. We always encourage our customers to reuse or recycle any packaging that your order arrives in.
Q: Can I return something?
A: Yes. You have 14 days to change your mind. Items must be returned in unused condition. Full details are on our Returns Policy.
Q: Will my item look exactly like the photo?
A: Because everything is handmade by independent makers, each piece may vary slightly in colour, shape, or finish. We think that’s part of the charm!
Q: Why are handcrafted items sometimes more expensive?
A: Handmade products take time, skill, and care from talented makers using quality materials. You’re paying for craftsmanship and uniqueness, not mass production. We believe the value you get is worth it for something that is made to last.

