Privacy Policy

Last updated: September 2026

Just Makers respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights you have in relation to your personal data.

This policy applies when you visit www.justmakers.co.uk, make a purchase from us online or in person, book a workshop, create or use a wishlist, join our mailing list, contact us, or otherwise interact with Just Makers.

1. Who We Are

Just Makers is responsible for the personal information described in this policy.

You can contact us at:

Just Makers
16 Craven Court
High Street
Skipton
BD23 1DG

Email: contact@justmakers.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect:

Information you provide to us, including:

• your name

• billing and delivery address

• email address and telephone number

• order and transaction information

• account details, where applicable

• workshop booking information

• wishlist information, including products you choose to save for later

• marketing preferences

• information you provide when contacting us

Payment information is processed securely by our payment providers. We do not normally receive or store your complete payment card details.

Information collected when you use our website, which may include:

• IP address

• browser and device information

• pages viewed and interactions with the website

• referring website or source

• cookie and analytics information

We may also receive information from service providers that help us operate our website, process payments, fulfil orders, manage bookings, provide wishlist functionality, understand website use or provide other business services.

3. How and Why We Use Your Information

We use personal information for the following purposes:

To process purchases and provide our services

This includes taking payment, processing and delivering orders, handling returns, administering workshop bookings and communicating with you about a purchase or booking.

Our lawful basis is normally that processing is necessary to perform our contract with you.

To provide account and wishlist features

Where you use features such as a customer account or wishlist, we may use information to save products and preferences and provide those features to you.

Depending on how the feature is provided, we process this information where necessary to provide the service you have requested or on the basis of our legitimate interests in providing useful website functionality to our customers.

To run and improve our business

We may use information to administer our website and ecommerce systems, maintain business records, understand sales and website performance, improve our products and services, prevent fraud and respond to customer enquiries.

Where appropriate, we rely on our legitimate interests in operating, protecting and improving Just Makers.

To meet legal and regulatory requirements

We retain and process certain information where necessary to comply with accounting, tax, consumer protection and other legal obligations.

To send marketing communications

If you have subscribed to our mailing list or otherwise given the appropriate permission, we may send you news about Just Makers, our artists, exhibitions, workshops and products.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

4. Service Providers and AI-Assisted Tools

We use trusted third-party services to help us operate Just Makers. These may include:

• Shopify, which provides our ecommerce platform and point-of-sale services

• payment providers

• delivery and fulfilment providers

• workshop booking services

• wishlist and website functionality providers

• email and marketing services

• website analytics services

• authorised software, automation and artificial intelligence tools used to assist with business administration, reporting, analysis and content management

Where we use authorised AI or automation tools, relevant business information may be processed through those services where necessary for the task being carried out. This may include order, transaction, product or customer information.

We use these tools to assist with business administration and analysis. We remain responsible for how we use personal information and take reasonable steps to limit access to information that is necessary for the relevant purpose.

We do not sell or rent your personal information.

5. Sharing Your Information

We may share personal information where necessary with organisations that provide services to us, including:

• Shopify

• payment processors

• delivery companies

• workshop booking providers

• wishlist and website functionality providers

• email and marketing providers

• analytics and technology providers

• professional advisers and service providers

• authorised AI and automation service providers

We may also disclose information where required by law, to protect our legal rights, or in connection with a sale, transfer or restructuring of the business.

Service providers are only given access to information appropriate to the services they provide.

6. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate correctly. Others may be used to remember website preferences and features, such as wishlist functionality, help us understand how visitors use the website, or support additional functionality and marketing.

Where consent is required, non-essential cookies will only be used in accordance with the choices you make through our cookie controls.

You can change your cookie preferences using the controls available on our website and through your browser settings.

7. International Transfers

Some of our service providers may process or store personal information outside the UK.

Where personal information is transferred internationally, we rely on appropriate legal safeguards as required by UK data protection law. These may include adequacy regulations or approved contractual safeguards.

You can contact us if you would like further information about the safeguards applying to your personal information.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and regulatory obligations.

The length of time information is retained depends on its nature and purpose. For example, transaction records may need to be retained for accounting and tax purposes, while marketing information may be retained until you unsubscribe or withdraw your consent.

Information associated with website features such as customer accounts and wishlists may be retained while those features remain in use or until the information is deleted or no longer required.

When personal information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

9. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No method of electronic storage or transmission is completely secure, however, and we cannot guarantee absolute security.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• request a copy of the personal information we hold about you

• ask us to correct inaccurate information

• ask us to delete your information

• ask us to restrict how we use your information

• object to certain uses of your information

• request transfer of certain information

• withdraw consent where our processing is based on consent

You also have the right to object to the use of your personal information for direct marketing at any time.

To exercise any of these rights, or to raise a concern about how we have handled your personal information, contact us at contact@justmakers.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Information Commissioner's Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

11. Children's Information

Our website and online shop are not primarily directed at children.

We may occasionally process limited personal information relating to young people in connection with appropriate Just Makers activities, such as workshops or artist programmes. Where necessary, we will take appropriate steps regarding parental or guardian involvement and the handling of that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on this page with the date it was last updated.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact:

Just Makers
16 Craven Court
High Street
Skipton
BD23 1DG

Email: contact@justmakers.co.uk